The Story, Vision, and Leadership Behind a Growing BPO Company
When people search “Who is the founder of Nexivo BPO?”, they are not just looking for a name. They want to understand the person, vision, experience, and credibility behind the company. As the founder of NEXIVO BPO, I believe transparency, leadership, and real experience matter more than generic claims. In this article, I will clearly explain who I am, why I founded Nexivo BPO, what we do, and how my journey shapes the company today.
This guide is written to be helpful, informational, and engaging, especially for a USA-based audience looking for a reliable BPO partner.
Who Is the Founder of Nexivo BPO?
The founder of Nexivo BPO is Bilawal Sajjad.
I am the person behind Nexivo BPO, and I built this company with a simple but powerful goal:
to provide ethical, performance-driven, and scalable BPO services for US businesses—especially in regulated industries like Medicare and ACA.
Unlike many anonymous outsourcing brands, my name, my experience, and my responsibility stand behind Nexivo BPO.
My Background and Professional Journey
My journey into the BPO industry did not start overnight. I learned the industry from the ground up, understanding how call centers operate, how US campaigns work, and why many BPOs fail to deliver long-term value.
My early experience taught me:
- How US compliance impacts call center performance
- Why quality matters more than volume
- How poor leadership damages client trust
- What clients in the USA actually expect from outsourcing partners
I didn’t want to build just another call center.
I wanted to build a system-driven, people-focused BPO company that delivers consistent results.
That vision became NEXIVO BPO.
Why I Founded Nexivo BPO
I founded Nexivo BPO to solve real problems that US companies face when outsourcing.
The problems I saw in the market:
- Poor agent training
- Fake promises and unrealistic KPIs
- Non-compliance in insurance campaigns
- Short-term thinking instead of partnerships
My solution:
I created Nexivo BPO with a long-term mindset, focusing on:
- Ethical sales practices
- Skilled, trained agents
- Transparent communication
- Strong operational leadership
For me, Nexivo BPO is not just a business—it is my reputation, my responsibility, and my mission.
What Is Nexivo BPO?
Nexivo BPO is a Business Process Outsourcing company providing call center and customer acquisition services, primarily for the US market.
Our core focus areas include:
- Medicare campaigns
- ACA (Affordable Care Act) campaigns
- Customer support services
- Lead generation and outbound calling
- Compliance-driven insurance operations
We operate with a results-oriented and compliance-first approach, which is critical for US-based insurance and healthcare campaigns.
My Role as Founder and Leader
As the founder, I am not a silent owner. I am actively involved in:
- Business strategy
- Client onboarding
- Process optimization
- Quality control
- Team leadership
What leadership means to me:
- I believe leadership is about accountability
- I believe growth comes from systems, not shortcuts
- I believe trust is earned through consistent performance
My hands-on involvement ensures Nexivo BPO stays aligned with its core values.
How My Experience Shapes Nexivo BPO’s Operations
Everything we do at Nexivo BPO is shaped by my personal experience in the BPO industry.
My operational philosophy:
- Quality over quantity
- Training before scaling
- Compliance before profit
- Relationships before contracts
This mindset allows us to deliver services that US clients can trust.
Why US Companies Choose Nexivo BPO
The US outsourcing market is highly competitive. Companies do not just look for low costs—they look for reliability, compliance, and communication.
US clients choose Nexivo BPO because:
- We understand US regulations and compliance
- We focus on agent training and QA
- We provide clear reporting and transparency
- We operate as a partner, not just a vendor
My goal is not short-term revenue. My goal is long-term partnerships.
Nexivo BPO’s Competitive Advantage
Unlike large corporate BPOs, Nexivo BPO has something unique: direct founder involvement.
Our advantages include:
- Founder-led strategy and decisions
- Faster communication and execution
- Customized solutions for each client
- Strong ethical standards
When clients work with Nexivo BPO, they work directly with my vision and leadership.
The Importance of Compliance in US Campaigns
One of the biggest reasons I built Nexivo BPO differently is compliance.
US campaigns—especially Medicare and ACA—require:
- Script accuracy
- Agent certification awareness
- Call monitoring
- Ethical lead handling
I make sure our systems are designed to protect both the client and the consumer.
My Vision for the Future of Nexivo BPO
My vision for Nexivo BPO is clear and structured.
Short-term goals:
- Strengthen US insurance campaigns
- Improve agent training programs
- Build stronger QA frameworks
Long-term goals:
- Become a trusted US outsourcing brand
- Expand into additional verticals
- Create leadership opportunities within the company
Nexivo BPO is built to grow sustainably and responsibly.
What Makes My Leadership Style Different?
I don’t believe in micromanagement. I believe in:
- Systems
- Accountability
- Continuous improvement
My leadership style focuses on empowering people, not controlling them.
Transparency and Trust: My Core Values
Trust is everything in BPO.
That’s why:
- I am transparent about what we can and cannot do
- I avoid false guarantees
- I communicate openly with clients
My name is attached to Nexivo BPO, so trust is personal to me.
Nexivo BPO vs Other BPO Companies
Many BPO companies look good on paper but fail in execution.
What sets Nexivo BPO apart:
- Founder accessibility
- Ethical sales approach
- US-focused campaign understanding
- Process-driven operations
Clients don’t just hire a team—they partner with me and my vision.
Frequently Asked Questions About Nexivo BPO Founder
Who founded Nexivo BPO?
Nexivo BPO was founded by Bilawal Sajjad.
Is Nexivo BPO founder actively involved?
Yes. I am directly involved in strategy, operations, and client relationships.
Is Nexivo BPO focused on the USA market?
Yes. Our primary target market is the United States, especially insurance campaigns.
What makes the founder’s role important?
Founder-led companies maintain stronger accountability, culture, and long-term focus.
Final Thoughts: Why the Founder Matters
When someone asks, “Who is the founder of Nexivo BPO?”, the answer goes beyond a name.
It’s about:
- Leadership
- Vision
- Accountability
- Trust
I founded Nexivo BPO to build something real, ethical, and sustainable.
My experience, my decisions, and my values shape everything we do.
If you are looking for a BPO partner that values quality, compliance, and long-term success, Nexivo BPO reflects my commitment and my responsibility.
Who Is Bilawal Sajjad ?
Bilawal Sajjad is the founder of Nexivo BPO, a US-focused business process outsourcing company specializing in Medicare and ACA campaigns. With hands-on experience in call center operations and compliance-driven outsourcing, he leads Nexivo BPO with a strong focus on ethics, performance, and long-term partnerships.
